Terms & Conditions

These Terms & Conditions apply to your use of the worcestershirepharmacy.co.uk website and every order placed with Worcestershire Pharmacy Services Ltd for NHS Prescriptions, Private Prescriptions or the sale of goods or services.

About us

We are Worcestershire Pharmacy, a limited company registered in England - Company number: 10689733. We are registered with and regulated by the General Pharmaceutical Council - registration number: 9010146.

Registration, accepting these Terms and our contract with you

The contents of this web site are directed solely at those who access the site from within the United Kingdom (UK). Your use of this website will be deemed to have taken place in England and as such is subject to the exclusive jurisdiction of English Law. Risk and title in the products will pass to you when they are despatched by us to you, from the UK, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the products supplied.

To register with and use this site you must be over the age of 16 years and the details which you give us must be accurate and true. You will be responsible for your use of this site and for your associated orders so please ensure that you keep your personal log-in details secure so that no-one else can obtain, access or misuse them. To the fullest extent permitted by the law, Worcestershire Pharmacy disclaims all warranties of any kind with respect to the content of this web site.

By registering with Worcestershire Pharmacy Services you agree identity checks may be performed to ensure your identity to access and use this service. You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third-party providers of information.

You give permission for Worcestershire Pharmacy Services to share information with your registered GP Practice or named GP regarding services delivered by Worcestershire Pharmacy Services Ltd.

You give permission for Worcestershire Pharmacy Services to access your NHS Summary Care Records (SCR) in order to provide you the best and safest possible care. Your Summary Care Record contains information from your health record such as your current prescription details, allergies and any bad reactions to medication you have had in the past. It will also include your name, address, date of birth and your unique NHS Number to help identify you correctly. In providing care to you, Worcestershire Pharmacy may view your Summary Care Record for the most up to date information available. For more information on the Summary Care Record, please visit www.digital.nhs.uk/summary-care-records/patients.

Please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your GP or access your SCR Record.

Worcestershire pharmacy and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Worcestershire Pharmacy, its directors or employees. All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your GP or other healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor accordingly. Please consult your doctor before taking any new product, particularly if you are already under medical care.

Any links appearing on this web site or directing to other web sites are provided for your interest only and Worcestershire Pharmacy has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

Orders and Payment

Once an order has been placed, the transaction is processed manually at the premises of Worcestershire Pharmacy by our registered pharmacy team. Payment will usually be taken by Worcestershire Pharmacy at the time that goods are dispatched. Where a customer payment is subsequently rejected or returned for any reason, the customer will be responsible for providing prompt alternative means of payment. In the event of default, reasonable collection charges and/or solicitors' fees will be added to the customer's account. EU residents pay the VAT inclusive price. Non-EU/exempt residents pay the exclusive price.

This website and associated transaction should be regarded as an invitation to provide care and treatment. Any order placed by a customer is an offer to purchase, which Worcestershire Pharmacy may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your order or offer of service on our website.

As a patient or patient representative; you are responsible for providing written evidence of current and valid exemption from payment or alternatively providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right to not deliver medicines to you if your exemption or payment details have expired or are invalid in any way. In such cases we will attempt to contact you in such instances to enable you to provide updated information to allow us to dispense the prescription. You must notify us immediately if your exemption status is changed from that declared on your registration form.

All NHS Prescription Services provided by Worcestershire Pharmacy are provided on a "best endeavours" basis. Requests made electronically from this website will be forwarded to your doctor as soon as possible. Due to the range of third party networks and wide innovative technology used for this transmission we are unable to guarantee a time of arrival of the request at your Doctor's surgery or absolutely guarantee that it will arrive at all. You are responsible for determining and checking if this request has been received. We will only deliver prescription medication within the UK. Deliveries should only be opened and medication received by the registered patient.

Patients should be aware that we are legally only able to dispense medicines for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber.

Your Privacy

Your privacy is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it. The information that you send to us will be processed in accordance with our Privacy Policy.

Delivery

If you have pets or young children that maybe at risk from postal delivery to the property, please consider using a different address. Worcestershire Pharmacy Services LTD cannot accept any responsibility or liability of the medication being opened & consumed by anyone other than; the individual named patient.

Damaged items

If your prescription medicines or goods appear to be damaged or if the delivery appears to be wrong then please contact 01905 783 233 or email customercare@worcestershirepharmacy.co.uk. We will make every effort to replace any damaged products.

Intellectual property and Copyright.

All designs, literature and graphics on this website are subject to copyright of Worcestershire Pharmacy Services. Any use of materials on this site without Worcestershire Pharmacy prior written consent is strictly prohibited. Some brand names, product, service names, titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Worcestershire for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

These terms and conditions do not affect your statutory rights as a consumer and may be subject to change from time to time. The above terms are subject to change due to the implementation of the Consumer Bill of Rights Act 2015.

Contacting us

To contact us please phone us on 01905 783 233 or email us at customercare@worcestershirepharmacy.co.uk

Further information

Worcestershire Pharmacy Privacy Policy

Care Summary Record - www.digital.nhs.uk/summary-care-records/patients